Sometimes when you win, you lose

I had to eat crow today!  And what really sucks is that I know I'm right, but they have what I need and I can't find it anywhere else, so here I am asking for forgiveness when I am in the right : (  And just so you can see where I'm coming from, I stuck to my guns and requested a refund that I knew I deserved and after several emails I got it, but then the next day my full order that I spent an entire morning preparing was deleted by the company!  And the worst part is, with as many internet companies that supply jewelry findings I can't find a single other one that carries these parts, so I have to ask for a pardon.  Compromise... sometimes it works in your favor and sometimes it doesn't!